Nowadays, natural language processing (NLP) is one of the most active research areas in machine learning. The main focus is on the English language. Asw Maximus goes beyond it – it can learn any language. Our Helpdesk module is a pioneer in the natural language processing area. Using carefully built models for finding similarity between any call center or helpdesk task – Maximus can understand the core of the problem of a given task and return the best solution for them. When the system is more than 95% sure of what the client’s problem is – Maximus automatically provides a possible solution to the client, without any human help.
Want to know more about our product and it’s features?