Nowadays, natural language processing (NLP) is one of the most active research areas in machine learning. The focus is on the English language. The Maximus goes beyond it – it can learn any language. Due to a more complex structure, they are much harder for machines to learn.
Help Helpdesk product is a pioneer in the natural language processing area. Using carefully built models for finding similarity between any call center or helpdesk task – Maximus can understand the core of the problem of given task and return the best solution for them. When the system is more than 95% sure of what the client’s problem is – Maximus automatically provides a possible solution to the client, without any human help.
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