Case Study

Help Helpdesk

Nowadays, natural language processing (NLP) is one of the most active research areas in machine learning. The focus is on the English language. The Maximus goes beyond it – it can learn any language. Due to a more complex structure, they are much harder for machines to learn.

Help Helpdesk product is a pioneer in the natural language processing area. Using carefully built models for finding similarity between any call center or helpdesk task – Maximus can understand the core of the problem of given task and return the best solution for them. When the system is more than 95% sure of what the client’s problem is – Maximus automatically provides a possible solution to the client, without any human help.

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