Nowadays, natural language processing (NLP) is one of the most active research areas in machine learning. The main focus is on the English language.
Asw Maximus goes beyond it – it can learn any language. Our Helpdesk module is a pioneer in the natural language processing area. Using carefully built models for finding similarity between any call center or helpdesk task – Maximus can understand the core of the problem of a given task and return the best solution for them. When the system is close 95 % confidence – Maximus automatically provides a possible solution to the client, without any human help. Otherwise, it offers a means of contact with a real human being.
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